Privacy Policy

Last updated: July 14, 2026

Hearing Rehab Center (“us”, “we”, or “our”) operates the https://hearingrehabcenter.com.pk website (the “Service”).

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service, book an appointment, or purchase a product from us. By using the Service, you agree to the collection and use of information in accordance with this policy.

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Personal Data

While using our Service, we may ask you to provide certain personally identifiable information that can be used to contact or identify you. This may include, but is not limited to:

  • Name
  • Phone number
  • Email address
  • Appointment date and preferred service (e.g. hearing test, hearing aid purchase, repair, ear molds, tinnitus treatment)
  • Any additional details you share in the appointment form
  • Order and billing details, if you purchase a hearing aid or accessory through our Shop

Health-Related Information

If you share information about your hearing condition, symptoms, or medical history, whether through the appointment form or during a consultation, this is treated as sensitive personal information and handled with additional care. We do not use this information for marketing without your consent.

Usage Data

We may also collect information on how the Service is accessed and used (“Usage Data”). This may include your IP address, browser type, browser version, the pages you visit, time and date of your visit, and other diagnostic data.

Cookies

We may use cookies and similar tracking technologies to track activity on our Service and improve your experience. You can instruct your browser to refuse cookies, but some parts of the Service may not work properly if you do.

Use of Data

Hearing Rehab Center uses the collected data for the following purposes:

  • To schedule and manage your appointments
  • To provide hearing tests, hearing aid fittings, repairs, and related services
  • To process orders placed through our Shop
  • To respond to your inquiries via phone, WhatsApp, or email
  • To send appointment reminders or follow-ups about your care
  • To improve our Service and patient experience
  • To comply with legal obligations

Disclosure of Data

We do not sell your personal information. We may share your information with:

  • Our staff and audiologists directly involved in your care
  • Service providers who support our operations (e.g. website hosting), who are only permitted to use your data to perform their tasks and not for any other purpose
  • Legal or regulatory authorities, where required by law, to protect our rights, or to prevent wrongdoing

Security of Data

The security of your data is important to us. We use reasonable technical and administrative measures to protect your Personal Data. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain personal and clinical information only for as long as necessary to provide our services, maintain patient records for continuity of care, and meet legal or regulatory requirements.

Your Rights

You have the right to:

  • Ask what information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your data, subject to legal or clinical record-keeping requirements
  • Opt out of non-essential communications at any time

To exercise any of these rights, contact us using the details below.

Children’s Privacy

We offer pediatric audiology services, which may involve information about children under 18, provided by a parent or legal guardian. We only collect such information with the guardian’s consent and use it solely to provide hearing care to the child.

Links to Other Sites

Our Service may contain links to other websites not operated by us. We have no control over and assume no responsibility for the content or privacy practices of third-party sites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

We're Here to Help You

Address

30-A Shan Centre, Queens Road, Lahore

Phone